For transfer reservations, a change fee or late cancellation fee of $125.00 USD will be charged if the reservation is changed or canceled within 2 hours prior to the scheduled pickup time. For hourly reservations, the change fee or late cancellation fee is equal to 2 hours of service. In the case of a no-show, we will charge the full amount quoted for the trip.

To avoid a change fee, late cancellation fee, or no-show fee, you must change or cancel the reservation within 2 hours prior to the scheduled pickup time for transfers or within 12 hours for hourly reservations and long distance trips. You can do this by calling 773.417.1000, sending an email to info@personaldriver.services, or using our online reservation system.

If you have trouble locating your chauffeur, please call the driver’s telephone number listed on the email confirmation or contact us at 773.417.1000. Leaving the pickup location without notifying the service provider will result in a no-show fee.

Garage-to-Garage Calculations

Garage-to-garage charges are calculated based on the applicable hourly rate, starting from the time the chauffeur departs the garage to begin service and continuing until the chauffeur completes service and returns to the garage. We estimate using O’Hare Airport as the garage location. The estimate includes a minimum number of billable hours, but the actual billable hours may exceed the minimum.

Wait Time – Airport Transfer

Wait time is not charged for commercial flights unless customers choose to deviate from proceeding to the stated customer/chauffeur meeting location. In such instances, customers are allowed twenty (20) minutes of wait time after the scheduled pickup time. Wait time beyond twenty (20) minutes will result in charges equal to the transfer base rate plus the hourly rate, prorated in fifteen (15)-minute intervals.